Personal Lines Representative (Guam)

Personal Lines Department in Property & Casualty Division

 

As of January  26, 2023​

​

Responsibilities 

​

• Follow and adhere to Underwriting guidelines set forth

• Maintain files / Filing​

• Ensure that customers make buying decisions armed with the right amount of information

• Analyze customer’s complaints and recommend solutions

• Discuss with customers on telephone and provide information on the company’s products and services

• Record all conversations with clients with details of inquiries or complaints and action steps that were taken

• Understand the company’s insurance policies and products and be able to tell whether a policy covers a type of loss or not

• Call up customers who had previously called to complain to know if their challenges have been resolved and to ensure that they are now satisfied

• Communicate changes or adjustment in policies to clients

• Forward all filed claims to the appropriate department for handling and investigation

• Assist clients in filing of policy documents and contact them whenever any error is discovered, or when it needs to be corrected

• Offer information about price quotes to prospective customers

• Receive visiting customers and provide them with necessary assistance

• Manage and protect the reputation of the company

• Maintain strong clientele relationship with customers

• Set up inspection of new and renewal home business. Making sure that appraisals are up to date according to underwriting guidelines 

• Process new or renewal policies and endorsements. Transmit, if necessary, business releases to respective departments

• Review and assess balance on accounts for renewals, payroll/ACH plans, and any revisions on annual policy premiums

• Assist with backlogs whenever necessary

• Back up for customer service, processing, support clerk, receptionist, operator, or cashier whenever necessary

• Occasionally be assigned to other branch locations

• Occasionally receive payments and issue receipts for such payments. Prepare daily cash report to accounting at the end of the day, if needed

• Attend insurance continuing education courses, if needed

• Any other job related duties as assigned by supervisor

​

Position Requirements

​

• High school diploma or equivalent required

• Must have excellent communication skills in verbal and written form

• Experience with Microsoft Office (ex: Outlook Express, Microsoft Word/Excel)

• Experience with operating Xerox machine (ex: Copy, Fax and Scan)

• Able to handle multiple assignments under high pressure

• Highly organized and dedicated with a positive attitude

• Thrive on working in a challenging environment

• Team Player

​